The terms that apply to nutritional therapy programmes and consultations.
Dot to Dot Nutrition provides personalised nutritional therapy and lifestyle support with the aim of supporting overall health and wellbeing through evidence-informed nutrition and lifestyle recommendations. Nutritional therapy is complementary to medical care and is not intended to replace diagnosis, treatment or advice provided by your general practitioner (GP) or other healthcare professionals. Clients are advised to continue any prescribed medications unless otherwise directed by their GP.
All programmes begin with a discovery call before proceeding to a paid programme. Prior to the initial consultation, clients will be asked to complete a detailed health questionnaire, provide a 3-day food and lifestyle diary, and share any relevant medical information or recent test results. Recommendations are tailored to the individual and may include nutrition, lifestyle, supplement and/or functional testing recommendations where appropriate.
Clients under the age of 18 must have consent from a parent or legal guardian.
Appointments are booked individually and should take place at the agreed date and time. It is the client's responsibility to attend scheduled appointments and provide any requested health information or forms in advance, within the specified timeframe.
Any recommendations or support provided will depend on the service booked. Further consultations may be booked as needed, subject to availability. Booking a consultation does not guarantee a particular health outcome, and recommendations are tailored to the information available at the time.
During your consultations, supplements and/or private functional testing may be recommended where considered appropriate to your individual needs and health goals. These are entirely optional and are intended to help inform your nutritional recommendations where relevant.
The cost of supplements and testing is not included in consultation fees and is charged separately. Functional tests ordered through Dot to Dot Nutrition are invoiced at the recommended retail price (RRP) and must be paid for before the test is ordered. A small amount of commission may be included in the cost to cover the time required for research, interpretation of results and report writing.
Supplement recommendations may include details of suitable suppliers and, in some cases, a practitioner discount code. You are under no obligation to purchase supplements through a recommended supplier and may choose to source products elsewhere. However, alternative products may differ in ingredients, formulation, dosage, quality or suitability. I cannot verify the suitability or quality of a product I have not recommended or assessed. If you choose an alternative product, you are responsible for checking that it is appropriate for your circumstances and for seeking advice from a suitably qualified professional if you are unsure.
Please disclose all current medications, supplements, diagnosed health conditions, allergies and other relevant medical history, and let me know if anything changes. This information is important when considering the suitability of supplements and potential contraindications or interactions. Where appropriate, you may be advised to consult your GP or pharmacist before starting a supplement.
Supplement recommendations are intended solely for the individual client and should not be shared with friends or family members. Recommendations are reviewed as appropriate during consultations, usually around every four weeks when supplements are being used as part of ongoing support. If you continue taking supplements independently, including after your consultations have ended, you are responsible for seeking appropriate review of their ongoing suitability.
All appointments must be paid for in full at the time of booking. I will not begin reviewing your completed health forms, assessing your information or preparing for your consultation until payment has been received and cleared.
Any recommended supplements or functional testing are optional and are charged separately, unless expressly stated otherwise. Where functional testing is recommended, payment arrangements will be explained before the test is ordered. Depending on the testing provider, payment may be made directly to the provider.
Please give at least 48 hours' notice if you need to cancel or rearrange an appointment.
If I need to cancel your appointment, I will offer an alternative appointment at a mutually convenient time. If an alternative cannot be arranged, any refund due will reflect the work already completed, subject to applicable statutory rights.
This policy does not affect any statutory cancellation or refund rights you may have.
Refunds are not available for programmes where consultations, recommendations or follow-up support have already been provided. If a programme is cancelled before follow-up consultations have taken place, partial refunds may be considered at the discretion of Dot to Dot Nutrition.
Support between consultations is intended for brief questions relating to your programme and recommendations. Responses are typically provided within 2 working days. Response times may occasionally be longer during annual leave or unforeseen circumstances.
Consultations may not be recorded, copied or shared in any format without prior written permission from Dot to Dot Nutrition. Detailed notes and written recommendations will be provided following consultations where appropriate.
Clients acknowledge that nutritional therapy and lifestyle recommendations require personal commitment and consistency. Outcomes vary between individuals and specific results cannot be guaranteed. Clients remain responsible for decisions regarding their health, medical care and implementation of recommendations provided during the programme.
All personal information shared during consultations and through health questionnaires will be treated confidentially and handled in accordance with UK data protection legislation. Further information can be found in the Privacy Policy.
Any written plans, resources, documents or materials provided by Dot to Dot Nutrition are for personal use only and remain the intellectual property of Dot to Dot Nutrition. These materials may not be copied, distributed, reproduced or shared without prior written permission.
All recommendations are provided in good faith based on the information shared by the client at the time of consultation. As every individual is different, specific outcomes cannot be guaranteed.
These Terms & Conditions are governed by the laws of England and Wales.