Privacy Policy

Introduction

At Dot to Dot Nutrition, your privacy is important and your personal information will always be handled with care, confidentiality and in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR). This Privacy Policy explains how your personal data is collected, stored and used when you visit this website or work with Dot to Dot Nutrition.

Website Hosting & Analytics

This website is hosted by Squarespace. When you visit this website, certain information may automatically be collected for website analytics and security purposes, including:

  • Browser type and device information

  • IP address

  • Pages visited

  • Time spent on the website

  • Clicks and interactions

  • Referral sources

This information is collected in a depersonalised form to help improve website performance and user experience.

Cookies

This website uses cookies and similar technologies to improve website functionality and understand website usage. Some cookies are essential for the website to function correctly, while others help analyse website traffic and performance. You can control cookie settings through your browser preferences.

Information You May Provide

You may provide personal information through:

  • Contact forms

  • Booking consultations

  • Completing questionnaires or food diaries

  • Discovery calls and consultations

  • Email, telephone or video consultations

  • Purchasing programmes or services

  • Ordering supplements or functional testing

This information may include:

  • Name, date of birth and contact details

  • Medical history and current symptoms

  • Lifestyle and dietary information

  • Medication and supplement information

  • Family health history

  • Test results

  • Consultation notes and recommendations

  • Payment information

How Your Information Is Used

Your information is collected and processed in order to:

  • Provide nutritional therapy and lifestyle support

  • Communicate regarding appointments and programmes

  • Create personalised recommendations and plans

  • Arrange functional testing where appropriate

  • Maintain professional records

  • Process payments and invoices

Your information is only used where there is a lawful basis for doing so, including the provision of direct healthcare services and legitimate business interests.

Functional Testing & Supplements

Where functional testing or supplements are recommended, limited personal information may be shared with relevant laboratories or supplement companies in order to process orders. Only the information necessary to provide these services will be shared.

Confidentiality

All information shared during consultations and within questionnaires is treated confidentially. Information will only be shared with third parties where:

  • You have provided consent

  • There is a legal obligation to do so

  • There is a serious safeguarding or safety concern

Anonymous case information may occasionally be discussed for professional supervision or educational purposes without identifying personal details.

Data Storage & Retention

Client records are stored securely using password-protected systems and secure platforms.

In line with professional practice requirements:

  • Adult client records are retained for 8 years following the conclusion of care

  • Children’s records are retained until their 25th birthday (or 26th birthday where appropriate)

Marketing Communications

If you choose to subscribe to emails or newsletters, you may receive occasional updates or marketing communications. You can unsubscribe at any time using the link provided in emails.

Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your data where appropriate

  • Withdraw consent where applicable

  • Request a copy of your data

  • Object to certain types of data processing

Requests should be made in writing and will usually be responded to within 30 days.

Data Security

Reasonable steps are taken to protect your personal information from loss, misuse or unauthorised access. However, while every effort is made to maintain secure systems, no method of electronic storage or transmission can be guaranteed as completely secure.

Complaints

If you have any concerns regarding how your personal information has been handled, please contact Dot to Dot Nutrition directly in the first instance. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): Information Commissioner’s Office (ICO)

Contact

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Dot to Dot Nutrition